Centralized data cut schedule planning time in half and the system is ready for AI assisted schedule recommendations.
Challenge
Cinemax operates 14 branches across Slovakia. Each one had about four ticket desks, and all of them ran on the same outdated system from a former provider, originally built around the turn of the millennium.
During peak times, such as at the flagship Bory cinema in Bratislava, up to 900 tickets are sold daily. But the system was showing its age:
- Identical-looking buttons performed different actions
- Discounts often failed to apply correctly
- Cashiers had to invent manual workarounds for everyday tasks
- Each cinema managed movie info locally, often in Excel
- There was no real-time syncing of sales, inventory, or pricing between branches
Cinemax needed a new platform that could unify all locations and simplify every part of the operation, without interrupting daily business. Cleevio focused on the essentials: a user-friendly interface and a solution designed to save time and money at every level of the business.
Our solution
Everything your theatre needs in one system. Less manual work, fewer mistakes, happier teams and guests.
Unified ticket and snack sales
in one easy workflow
Shared movie database
instantly updated from headquarters
Drag-and-drop schedule planner
that cuts planning time by almost half
Single interface
for all concessions and discounts, with one-tap discount buttons
Real-time dashboards
showing every sale chain-wide
Two-way sync
with the old system so nothing is ever lost during the switch
Dark mode
for low light conditions
Step-by-step on-screen prompts
to train new cashiers as they work
14 branches56 cash desks now use one unified POS
Real timeSales data available chain-wide
900Tickets processed per day, split between online and in-person
Centralized platform for every branch
From Chaos to Streamlined Cinema Operations
A cinema chain with 14 branches struggled with separate systems for tickets and concessions, forcing managers to manually update film schedules and prices across all locations.
Cleevio replaced this with a single touch-optimized POS system that handles all sales in one workflow and automatically syncs changes from headquarters to every branch.
As a result, managers save 40-50% of their administrative time and can now focus on improving customer experiences instead of tedious data entry.
Real time dashboard for managers
Instant Insight Into Sales Attendance & Inventory
Cinema branch managers, mostly part-time staff aged 18-30, previously spent hours generating reports and forecasting staffing needs using cumbersome spreadsheets.
Cleevio created a browser-based dashboard that streams live sales data from every cash desk, giving managers instant visibility into ticket revenue, concession sales, attendance, and inventory levels.
The system's two-way sync with legacy backends ensures uninterrupted operations even during outages, while transforming hours of manual reporting into minute-long tasks that free managers to focus on improving customer experiences.
Under 3 minute checkout handles 900 tickets a day
Touch Friendly Interface Speeds Customer Service
Cashiers, many of whom are temporary workers, use a modern touch-friendly interface with dark mode for low light conditions. Real-time cart logic and one-tap discount application reduce errors, simplify onboarding and speed up checkout.
At Bory, average checkout time including snack preparation now stays under 3 minutes even when processing 900 tickets in a day.
Branch managers rely on the same interface to monitor sales, plan screenings and adjust prices instantly. Staff focus on serving guests rather than clicking around until it works.
Zero downtime migration of a 20 year old system
Integrating Legacy & Modern Architectures to Keep All Systems Running
Migrating data and integrating with external systems tied to the legacy backend presented the biggest technical challenge. Cleevio solved this by creating an architecture that runs alongside the existing system, pulling ticket and concession data every few seconds while pushing updates back in real-time.
This two-way synchronization ensures uninterrupted branch operations even if the new platform fails, while connected systems like projection servers and online reservations remain linked to the legacy backend until the complete transition in July 2025.
Results so far
- 14 branches, 56 cash desks now use one unified POS
- Over 100 000 tickets sold on the new system at the Bratislava cinema
- Around 900 tickets processed per day at Bory, split evenly between online and in-person
- 40–50% time savings on planning movie schedules
- Under 3 minutes for average checkout, including snacks
- Real-time sales data available chain-wide
By mid-2025, Cinemax will have fully retired its old system, and every ticket sale, snack order, and operational report will run on a single fast, reliable platform, making life easier for staff and more enjoyable for guests.
More than 100 000 tickets sold in Bratislava and transactional data feeds future AI analysis and personalized offers.
Average checkout including snacks is under 3 minutes and the data enables AI to optimize queues and staffing.
One platform across 14 branches and 56 cash desks centralizes data for rapid AI rollout in inventory management and dynamic pricing.
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