Your app is growing. That’s the good news. The bad news? So are the reviews, tickets, and unexpected bugs no one saw coming.
We needed a fast, affordable way to handle it all, so our team could focus on what truly matters: high-impact work. 29.4 hours later, we had a solution.
We call it UpRate — and now, anyone can use it.
What is UpRate?
UpRate is your AI support teammate. It handles repetitive tasks that kill your team’s flow — like replying to store reviews and searching for the right info in your knowledge base.
No fluff. Just actual time saved.
How we built it (and what it actually does)
Two people on our team were constantly switching context to reply to app store reviews, dig through sheets for answers, and forward support requests to the right teammate. It wasn’t a full-time job — but it was eating up way too much of their time.
So we gave ourselves a challenge: Can we automate this in a way that actually helps our team — and ship it fast?
Here’s how we approached it:
- Code: Jumped between Cursor and Claude’s code interpreter
- UI: Used v0.dev to generate more complex components
- Landing page: Sketched in Lovable, polished in Cursor
- Testing: Wrote proper tests — over 80% coverage
- LLM credits used: $32
- Dev time: 29.4 hours total
And yes — it works.
The tool now:
- Replies to all app store reviews instantly, using your tone and policies
- Pulls from a shared, limitless knowledge base — even across multiple apps
- Understands and translates reviews in foreign languages
- Routes support issues to the right person when needed
We didn't over-engineer it. We built what we needed — fast. Now that it’s saving us hours each week, we’re opening it up to everyone else too.
Why we’re sharing it now
- Less time on support = more time building.
- Happier users = better ratings.
- No more burnout over repetitive tasks.
Real talk:
We didn’t build UpRate because AI is cool. We built it because support was dragging down our team’s productivity — and our ability to build.
Now, it’s doing the heavy lifting. Our users get faster replies. Our PMs get useful insights. And our team gets to focus on what actually matters: building great products.
If your team is still manually handling app support — stop. Let UpRate take care of it. You’ve got better things to do.
Want to see it in action? Get in touch or book a demo.
