Packeta

Revolutionizing Logistics in Central Europe

Packeta Group is one of the leading logistics companies in Europe, providing delivery parcel services for almost 46,000 e-shops with over 139,000 delivery locations in 33 countries worldwide.

The need

Parcel shipping for everyone, not just e-shops

Packeta wanted to create a user-friendly, easy-to-use, and safe peer-to-peer shipping app that allows users to send and pick up parcels effortlessly. The goal was to build a solution letting civilian customers enjoy retail industry standard shipping.

5MApp Downloads

250M+Parcels Shipped

The challenge

Modern parcel management, without the queues

Packeta faced the challenge of creating an application for modern parcel management, ensuring a seamless user experience by merging practicality and ease while incorporating essential features. The goal was to revolutionize parcel management with user-friendly features, allowing users to effortlessly handle parcels at numerous locations without queues.

The app aimed for a swift and convenient experience, tracking shipments on mobile phones. The challenge extended to designing a quick and easy registration process with automatic pairing of shipments whilst prioritizing safety and security.

Zásilkovna app — pickup map · parcels home · profile

The Cleevio solution

One app for sending, tracking and contactless pickup

The Zásilkovna app offers a range of user-friendly features for efficient shipment management. Users can effortlessly send parcels by entering shipment details and recipient information before dropping them off at designated locations. Returning a shipment is simplified with a few clicks in the app, where users input the return code and drop off the package.

The app provides a comprehensive overview of all shipments, tracking both sent and expected parcels. For a contactless pickup experience, users can utilize Z-BOX via Bluetooth, allowing seamless pairing and opening of the parcel box.

The interactive map feature, assists users in locating the closest drop-off or delivery point. Users receive notifications on every movement of their shipment directly on their phone's display, ensuring they stay informed throughout the shipping process. The Zásilkovna app transforms the shipping experience with its user-centric features.

We developed a solution that makes the entire process of parcel pickup simpler and more automated, resulting in 5M+ app downloads and 250M+ parcels shipped.

An iPhone on Packeta red showing the Zásilkovna app's parcel tracking screen: a red van illustration, the status Na cestě (On the way), the four-step progress bar, the pickup point Mr. Parcel in Vinohrady and the activity log — Real-time parcel tracking

A smiling Zásilkovna courier in a red cap and sweatshirt stepping out of a red delivery car with a cardboard parcel sealed with Zásilkovna tape — Last-mile delivery experience

Three iPhones on Packeta red with the Zásilkovna app: a parcel ready for pick-up at a Z-BOX with its unlock code, the Z-BOX door-grid screen asking the user to take the parcel and close the box, and the parcel submission form with size, extra services and payment — End-to-end parcel flow

Packeta in the numbers

Built for scale, proven in motion.

From millions of app downloads to hundreds of millions of shipped parcels, Packeta shows what modern logistics looks like at scale.

App Downloads

250M+

Parcels Shipped

Cleevio communicated flawlessly and delivered us a top-notch MVP. They quickly became our strategic partner because we know we can rely on them for any and all digital innovations.

Ondrej ZakCEO, Packeta Group